When it comes to patient relationship management all specialties aren’t alike. According to our recent survey of over 700 providers and staff, different specialties have different priorities. For some it is reducing no-shows, for others it’s improving patient communication, and for still others it’s getting more patients.
Whatever your PRM goals may be, we’ve got you covered. We serve over 40 specialties including dental, eye care, dermatology and cosmetic surgery, and we’ve seen it all.
Solutionreach understands that the size of your healthcare organization matters. Sometimes, you just need to inform patients about their next appointments, how to come prepared, preventive care opportunities, and more. Other times, you have to alert a whole group of patients of an unexpected schedule change. From independent practices to vision and dental groups, Solutionreach gives you the tools to provide your patients with that information in the way that's best for them. Solutionreach helps you keep patient groups of all sizes informed with:
Most patients no-show because they simply forget their appointment. Really, it’s true! That’s why automated appointment reminders cut no-show rates so drastically (to less than ten percent for most Solutionreach customers). Send out reminders using patient preferences—text, email, or phone—that are customized with pre-appointment instructions. Patients can easily confirm or cancel and reschedule. Trust us on this one—we’ve been doing reminders for almost 20 years!
It is so much easier to keep the patients a practice has and get them in for needed recall than to try to get new patients. Flexible, customizable, automated recall from Solutionreach makes it happen. Keep your practice’s schedule full and get patients back in for needed preventive care and follow-up care for chronic conditions. No wonder practices using Solutionreach increase recall revenue by $100,000 a year per provider.
Learn more about patient recall
Patients forget most of what they're told by their provider. One way to stay connected between visits and help ensure they follow instructions is through newsletters. Solutionreach newsletters can be customized and personalized so they’re relevant to the patient. There’s none of that “one size fits all” business. Send anything from a series on diabetes care to a message about taking medications as prescribed or a free screening event.
Learn more about patient education
You may have asked yourself: “What is Solutionreach for?” Whether patients are texting a question, scheduling an appointment, or making a payment, you have to make it something they’ll want to do again. All while making your staff more efficient so they can focus on providing an exceptional in-office experience. Solutionreach features help make providing a better experience easy.
It’s efficiency on steroids. Jive and SR Spotlight equals a whole new phone experience for staff and patients.
Healthcare staff and patients spend way too much time on the phone. It’s time to fix that. Empower your organization to improve communication, efficiency, and patient experience with Jive and SR Spotlight.
SR Conversations is more than two-way text messaging. So much more. Finally, you can categorize incoming texts and know which ones need your immediate attention—whether you're at the office or the beach. With its easy-to-use HIPAA consent tool, conversations can be both in-depth and compliant. Patients don't have to download an app or register for a portal. The whole thing is just ridiculously easy.
Mark Thackeray, Marketing Director at Stonehaven Dental, shares how Solutionreach has helped his organization better communicate with patients and generate positive reviews.
It takes an average of eight minutes to schedule an appointment on the phone. It just isn’t practical. SR Schedule provides 24/7 online scheduling that integrates with your schedule and can be completely customized. When patients schedule, it can tell if they're new or existing patients and adjust the information needed. A link can be placed on your website, online listings, social media pages, and in emails and text messages. Put it anywhere, and make scheduling better for patients and staff.
With SR Spotlight, you can not only see who’s calling but all the information that you might need for that call too. Overdue balance. Due for a recall. It’s their birthday. Check, check, check. You can see it all and address it in one easy call. Talk about efficiency!
Paper is expensive, inefficient, and error prone. And, patients don’t like it. SR Intake offers customizable, digital patient registration that is easy and convenient. Manage and customize forms. Let patients complete the check-in process at their convenience. Upload the data. It's a better take on intake for you and your patients.
How do you know if patient engagement strategies are working? How do you make sure future patients see that positive feedback? Solutionreach allows you to capture feedback to help you retain patients and attract new ones.
How can you know what’s going right and what’s not? We’ll tell you. Patient surveys. They are a must. Solutionreach automates surveys to track satisfaction and get feedback on new services. With patients demanding more consumer services and better customer service, practices need to know what to work on or risk losing patients.
The majority of patients use online reviews when searching for a provider. SR Smart Reviews helps practices use their strongest patient relationships to build new ones. The best way to do that is with text. Send text message requests for reviews automatically or set it up so staff can directly message patients they know have had a great experience. Solutionreach lets practices increase reviews on the two top sites—Facebook and Google—using the setup that works best.
We can’t remember the exact source, but it’s estimated that 101% of practices want to be better at marketing. So we’ve embraced the challenge. Patient mapping, targeted promotions, social media, referrals—we’ve loaded up the Solutionreach platform with marketing tools that help you find new patients in a way that’s actually manageable and affordable for your practice.