Sometimes, you just need to inform patients about their next appointments, how to come prepared, preventive care opportunities, and more. Solutionreach gives you the tools to provide that information in the way that’s best for them, whether that’s a text message, automated phone call, or an email. Solutionreach helps you keep you patients informed with:
It is so much easier to keep the patients a practice has and get them in for needed recall than to try to get new patients. Flexible, customizable, automated recall from Solutionreach makes it happen. Keep your practice’s schedule full and get patients back in for needed preventive care and follow-up care for chronic conditions. No wonder practices using Solutionreach increase recall revenue by $100,000 a year per provider.
Communication should be a two-way street. Solutionreach makes it easy to start and continue that conversation. Whether patients are texting a question, scheduling an appointment, or making a payment, you have to make it something they’ll want to do again. All while making your staff more efficient so they can focus on providing an exceptional in-office experience.Online Scheduling - Patient Caller ID - Patient Intake
It’s efficiency on steroids. Jive and SR Spotlight equals a whole new phone experience for staff and patients.
Healthcare staff and patients spend way too much time on the phone. It’s time to fix that. Empower your organization to improve communication, efficiency, and patient experience with Jive and SR Spotlight.
SR Conversations is more than two-way text messaging. So much more. Finally, you can categorize incoming texts and know which ones need your immediate attention—whether you're at the office or the beach. With its easy-to-use HIPAA consent tool, conversations can be both in-depth and compliant. Patients don't have to download an app or register for a portal. The whole thing is just ridiculously easy.
Mark Thackeray, Marketing Director at Stonehaven Dental, shares how Solutionreach has helped his organization better communicate with patients and generate positive reviews.
It takes an average of eight minutes to schedule an appointment on the phone. It just isn’t practical. SR Schedule provides 24/7 online scheduling that integrates with your schedule and can be completely customized. When patients schedule, it can tell if they're new or existing patients and adjust the information needed. A link can be placed on your website, online listings, social media pages, and in emails and text messages. Put it anywhere, and make scheduling better for patients and staff.
With SR Spotlight, you can not only see who’s calling but all the information that you might need for that call too. Overdue balance. Due for a recall. It’s their birthday. Check, check, check. You can see it all and address it in one easy call. Talk about efficiency!
Paper is expensive, inefficient, and error prone. And, patients don’t like it. SR Intake offers customizable, digital patient registration that is easy and convenient. Manage and customize forms. Let patients complete the check-in process at their convenience. Upload the data. It's a better take on intake for you and your patients.
How do you know if patient engagement strategies are working? How do you make sure future patients see that positive feedback? Solutionreach allows you to capture feedback to help you retain patients and attract new ones.
How can you know what’s going right and what’s not? We’ll tell you. Patient surveys. They are a must. Solutionreach automates surveys to track satisfaction and get feedback on new services. With patients demanding more consumer services and better customer service, practices need to know what to work on or risk losing patients.
We can’t remember the exact source, but it’s estimated that 101% of practices want to be better at marketing. So we’ve embraced the challenge. Patient mapping, targeted promotions, social media, referrals—we’ve loaded up the Solutionreach platform with marketing tools that help you find new patients in a way that’s actually manageable and affordable for your practice.