SR Spotlight seamlessly integrates with your VoIP phone system and practice management system to identify inbound callers. SR Spotlight will appear in a pop-up window triggered by the inbound call. The first thing you’ll know is if the person calling is an existing patient or an unknown caller.
For existing patients, the pop up shows important information for every member of the family:
Staff won’t need to look anything up, making the call faster and more efficient and ensuring your practice doesn’t miss an opportunity to collect a balance or schedule an overdue appointment. Trust us, you’ll save time and make more money without even trying.
So much is riding on a good patient experience. One of your patients’ top complaints is feeling like a number, like you don’t know them. Here’s your chance to prove them wrong. Pick up the phone and call them by name: “Hello, Dave, what can I do for you today?” Answer the question and follow up with a reminder that Dave is due for an appointment. Talk about not feeling like a number! Your staff will be able to nail patient experience.