SR Spotlight seamlessly integrates with JIVE and your practice management system to identify inbound callers. SR Spotlight will appear in a pop-up window triggered by the inbound call. The first thing you’ll know is who is calling. If it is a patient, you have the option to see more details.
For existing patients, the pop up shows important information for every member of the family:
Staff won’t need to look anything up, making the call faster and more efficient and ensuring your practice doesn’t miss an opportunity to collect a balance or schedule an overdue appointment. Trust us, you’ll save time and make more money without even trying.
So much is riding on a good patient experience. One of your patients’ top complaints is feeling like a number, like you don’t know them. Here’s your chance to prove them wrong. Pick up the phone and call them by name: “Hello, Dave, what can I do for you today?” Answer the question and follow up with a reminder that Dave is due for an appointment. Talk about not feeling like a number! Your staff will be able to nail patient experience.