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    The Dental Patient Experience: What It Is & Why It Matters
    “My favorite activity is going to see my dentist,” said no one ever. The unease and discomfort people often feel prior to a dental appointment tends to keep it off of people's top 10 fun list.  And ...
    Mike Rigert
    05/26/2022
    9 Easy Tips to Assist Unhappy Patients and Boost Retention
    Ensuring that every patient has a pleasant, positive healthcare experience is obviously not within your control—not even close. There will always be patients who for whatever reason simply are ...
    Mike Rigert
    05/19/2022
    5 Easy Ways to Build Patient Loyalty and Increase Retention
    Though it’s happened gradually, your patients aren’t the same people they were even just a few years ago. That’s because the way they want to interact with you for their healthcare has continued to ...
    Mike Rigert
    02/24/2022
    4 Tips to Staying Relevant Amid the COVID-Accelerated Digital Transformation
    Much like in the consumer world, a digital transformation is taking place in healthcare that is impacting how providers ultimately deliver care. More importantly, it’s changing the way we interact ...
    Mike Rigert
    06/20/2021
    Here's Why You Need a Rockin' Recall System
    We can all agree that every dental, vision, and healthcare practice needs a rockin’ recall system to get patients back in for care and to keep your schedule full. But, can we agree on the best way to ...
    Karla Socci Somers
    05/24/2021
    Highlights from Webinar Part 2: Adapting to New Patient Expectations
    In last week’s recap of our three-part webinar series, Completing Your Practice Comeback, we asked participants to grade their COVID performance. Why does that matter? Because nearly two-thirds of ...
    Karla Socci Somers
    05/11/2021
    The Recall Checklist You Can’t Live Without
    Think it’s not that big of a deal when a patient doesn’t show up for a scheduled doctor’s appointment? Over time, missed medical appointments in the U.S. add up to the tune of more than $150 billion ...
    Karla Socci Somers
    05/06/2021
    Patient Perception: Grading Your COVID Performance
    When it comes to creating a great patient experience, patient perception plays a big role. In fact, there’s a direct correlation between patient perception, patient satisfaction, and effectiveness of ...
    Karla Socci Somers
    05/03/2021
    Elizabeth Woodcock to Present Free Webinar on Telehealth
    On May 5, Elizabeth Woodcock, practice management expert and founder of the Patient Access Collaborative, will present a free webinar on seeing patients with virtual tools and how to get paid for ...
    Lea Chatham
    10/22/2020
    How Keeping Patients Updated Can Help Allay COVID-19 Fears
    The Mayan “Doomsday” calendar predicted the world would end in 2012. You’ve got to hand it to them--they were only off by eight years. All joking aside, the impact of the COVID-19 pandemic has been ...
    Mike Rigert
    09/12/2020
    4 Ways to Reduce Patient Wait Times & Why It Matters
    Patients may have once been willing to suffer through a long wait in silence, today’s modern patients are no longer as easy going as they once were.  And yet, practices often don't bother to reduce ...
    Lori Boyer
    08/25/2020
    Ready to Create a Patient Recall Program that Works?
    Getting patients to return to your healthcare practice again...and again..and again, is crucial to the success of any practice. In the last couple of months, I've received multiple questions around ...
    Lori Boyer
    03/12/2020
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