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    9 Easy Tips to Assist Unhappy Patients and Boost Retention
    Ensuring that every patient has a pleasant, positive healthcare experience is obviously not within your control—not even close. There will always be patients who for whatever reason simply are ...
    Mike Rigert
    05/19/2022
    5 Easy Ways to Build Patient Loyalty and Increase Retention
    Though it’s happened gradually, your patients aren’t the same people they were even just a few years ago. That’s because the way they want to interact with you for their healthcare has continued to ...
    Mike Rigert
    02/24/2022
    4 Tips to Staying Relevant Amid the COVID-Accelerated Digital Transformation
    Much like in the consumer world, a digital transformation is taking place in healthcare that is impacting how providers ultimately deliver care. More importantly, it’s changing the way we interact ...
    Mike Rigert
    06/20/2021
    Here's Why You Need a Rockin' Recall System
    We can all agree that every dental, vision, and healthcare practice needs a rockin’ recall system to get patients back in for care and to keep your schedule full. But, can we agree on the best way to ...
    Karla Socci Somers
    05/24/2021
    Highlights from Webinar Part 2: Adapting to New Patient Expectations
    In last week’s recap of our three-part webinar series, Completing Your Practice Comeback, we asked participants to grade their COVID performance. Why does that matter? Because nearly two-thirds of ...
    Karla Socci Somers
    05/11/2021
    The Recall Checklist You Can’t Live Without
    Think it’s not that big of a deal when a patient doesn’t show up for a scheduled doctor’s appointment? Over time, missed medical appointments in the U.S. add up to the tune of more than $150 billion ...
    Karla Socci Somers
    05/06/2021
    Patient Perception: Grading Your COVID Performance
    When it comes to creating a great patient experience, patient perception plays a big role. In fact, there’s a direct correlation between patient perception, patient satisfaction, and effectiveness of ...
    Karla Socci Somers
    05/03/2021
    Elizabeth Woodcock to Present Free Webinar on Telehealth
    On May 5, Elizabeth Woodcock, practice management expert and founder of the Patient Access Collaborative, will present a free webinar on seeing patients with virtual tools and how to get paid for ...
    Lea Chatham
    10/22/2020
    How Keeping Patients Updated Can Help Allay COVID-19 Fears
    The Mayan “Doomsday” calendar predicted the world would end in 2012. You’ve got to hand it to them--they were only off by eight years. All joking aside, the impact of the COVID-19 pandemic has been ...
    Mike Rigert
    09/12/2020
    Wait Times...Why They Matter and How to Ease the Pain of a Long Wait
    Wait times…study after study has found that waiting is the biggest irritation for patients. And yet, practices often ignore the issue. Sixty three percent of physicians believe that wait times have ...
    Lori Boyer
    08/25/2020
    Ready to Create a Patient Recall Program that Works?
    Getting patients to return to your healthcare practice again...and again..and again, is crucial to the success of any practice. In the last couple of months, I've received multiple questions around ...
    Lori Boyer
    03/12/2020
    7 Emails Your Practice Should be Sending
     Email is such a common way of communicating that it sometimes feels plain and uninteresting. It’s easy to overlook the impact it can have on your marketing effort, and by extension, on your ...
    Lori Boyer
    03/03/2020
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