Why Apologies Matters in Healthcare
It's not a topic that is discussed frequently—what to do when your healthcare organization makes a mistake. And that, in and of itself, is a mistake as well! This video talks about what research has ...
Easy Ways to Cut the Wait
Study after study finds that looooong wait times are one of the biggest frustrations for patients. Fortunately, there are a few easy things you can do to reduce those wait times in your practice. Be ...
Do You Know Why Your Patients Are Unhappy?
The number of patients who say they are unhappy with their current healthcare practice (across all specialties) is on the rise. In fact, one in three say they are thinking about switching in the near ...
How to Attract New Patients
A big part of attracting patients is creating an experience that patients want to have. In this video, I cover some of the things you can do to create a patient experience that stands out from the ...
Doctors have a Huge Impact: For Good or For Bad
My name is Leonardo Olivia and I am a technical support manager here at Solutionreach. Today, I want to share some of the ways doctors have impacted my life—in both good and bad ways. My favorite ...
We are Patients Too...a Personal Story
Two years ago, I was diagnosed with Parathyroidism by my family physician. He sent me to an Endocrinologist who, after several tests and biopsies, recommended that I have surgery to remove the small ...
Improving Patient Satisfaction: A Patient's Perspective
I have been seeing medical providers monthly now since September, 2002. Some months, I have had more than 10 appointments depending on the symptoms, flares, and complications. Over the years, I have ...
Making the Most of Your Website
A user-friendly website is one key to success when it comes to attracting new patients. So let me ask you—what is the current state of your website? Is it up-to-date? How does it look on mobile ...
Make Social Media Easy
Too often, social media is one of those things that practices know they SHOULD be doing but just can't seem to get up enough motivation to actually DO. Don't be one of those practices! Social media ...
Your Quality of Care...From a Patient's Perspective
You are finally starting to get this practice management thing down… Implement fresh marketing ideas…check! Send out monthly patient newsletters...check! Monitor and respond to patient ...
You’ll Never Know Until You Ask:  Growing By Reactivation & Referrals
Guest post by Carrie Webber:  Chief Communications Officer & Owner, Jameson A goal that often comes up my in conversations with practices about their needs is the goal to increase new patients.  It’s ...
A Birthday Message is Smart Practice Marketing
In order to build and maintain your patient relationships, it’s important that your patients feel like more than just a patient and more like a part of your practice family. If they do, they will ...

Subscribe to Email Updates