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How to Offer Extended Hours Without Overextending Yourself
Extended hours. This can be a tough topic for many practices. For lots of offices, physicians and their staff are already feeling overburdened. Opening for even more hours seems crazy. But here's the ...
Lori Boyer
09/12/2018
Which Wins? The National Average No-Show Rate or Yours?
Have you ever wondered what the national average no-show rate is for your specialty? Or what your no-show rate is in comparison? If so, this post is for you. Patient no-show rates can range anywhere ...
Lori Boyer
06/12/2018
Webinar Alert: How to Save Time, Increase Revenue, and Make Patients Happy 
Can you believe that we've already made it to the fourth month of the year? It's the perfect time to get your patient relationship goals back on track (or improving even more!). Fortunately, we're ...
Lori Boyer
04/10/2018
How to Take the Hassle Out of Asking for Online Reviews
When patients visit your office, it’s important for every member of the staff to do what they can to create a good experience. From the check-in process, to taking vital signs, to the time with the ...
Alyessa D'Ewart
03/29/2018
The Surprising Benefits of "I'm Sorry" for Your Practice
Have you noticed? Patients seem to be just a bit pickier these days than they were in the past. Don't worry. You’re not alone. These days patient retention is on everyone’s mind. Practices are losing ...
Lori Boyer
02/27/2018
The Guide to Patient Satisfaction Surveys for Physician Offices
Have you been using patient surveys to evaluate satisfaction, or are you still a survey skeptic? Are you not yet convinced that patient satisfaction surveys and the feedback you get from them are ...
Lori Boyer
02/02/2018
7 Easy Ways to Improve your Patient Emails 
Running a practice is about more than just seeing patients. You are a full-fledged business manager, handling all the challenges that come with that responsibility. For many practices, one of the ...
Ladd Gillman
01/15/2018
Here Today, Gone Tomorrow: Alarming Trends in Patient Satisfaction
The retail-mindset of today's patients has changed the landscape of U.S. healthcare. Patient satisfaction efforts are falling short. Check out these stats from our recent study to find out what ...
Lea Chatham
07/31/2017
The #1 Reason Patients Leave and How to Make Them Stay
Everything seems to be going just fine in your practice. Patients come and go on a daily basis and seem to enjoy your care. They like you. They like your staff. For the most part they come back. At ...
Lori Boyer
07/06/2017
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