Learn in this simulated case study how healthcare practices used Solutionreach Spotlight and a GoTo Connect-hosted VoIP phone system to instantly personalize every patient call and streamline front desk operations. These integrated features enabled practices to:
Identify 100% of incoming patients before answering the phone
Cut call-handling time by 50% with real-time patient info at their fingertips
Improve patient satisfaction scores with faster, more informed phone service
Download the illustrative case study to see how pairing caller ID intelligence with a cloud-based phone system helped this practice reduce staff stress, improve communication, and deliver a more seamless patient experience—right from the first ring.
