"Since using Solutionreach, our practice has reduced no-show appointments by over 80 percent! This helps us keep our schedule full and spend less time on the phone rescheduling missed appointments."
Treatment Coordinator - Robinson Orthodontics
"Solutionreach frees up my time because I don’t have to call each patient to confirm a visit. It’s also great when patients forget to schedule an appointment. They get the text or email reminder and they call us, instead of us calling them! Our patients love it!"
Front Desk - Kissimmee Children's Dentistry
"We've grown by leaps and bounds! We used to send home staff because we couldn't keep our chairs filled. Since Solutionreach, we can't fit in hygiene patients with a shoehorn! Weekly I get complaints from patients that it takes so long to get a hygiene appt. Good problem to have!"
CEO - Advanced Dental
"With 20 to 30 patients each day, the appointment reminders and confirmations are a big time-saver. But it does more than that by reminding patients they are overdue or in need of a recare visit. Those types of little things help our practice."
Front Desk - Kissimmee Children’s Dentistry
"We send holiday newsletters or if we have a special. Last year during hurricane season we were able to send a newsletter to let patients know our office would be closed. Our patients were very appreciative."
Front Desk - Kissimmee Children’s Dentistry
"About half of our new patients come from seeing our reviews. Patients are doing their own research, they see our reviews, and give us a call."
Front Desk - Kissimmee Children’s Dentistry
"We customize the reminders to go out as often as each patient would like. They are reminded when they want to be reminded, and they have enough time to make any changes or reschedule the appointment. But for the most part, patients tend to show up more often now that they are receiving consistent reminders."
Service Coordinator - Northside Dental
"Our patients love having different options to communicate with us. Whether they use them all or not, they love having the option. Our patients all have busy lives, and it’s hard to make time for a phone call. They like to email or text us to ask questions."
Service Coordinator - Northside Dental
"Patients like the online scheduler because they can pick a day and time without having to go back and forth with us here in the office. Pretty much everything is at their fingertips."
Service Coordinator - Northside Dental
"I find Solutionreach to be extremely helpful in the office. Quite honestly, I couldn’t imagine life without it…it’s fabulous."
Office Manager - Hubbard and Neal Great Lakes Family Dental
"There’s a huge difference from before Solutionreach. We can now do email and text blasts to fill holes in the schedule instead of reaching out to patients one at a time. So they’re actually contacting us for an appointment. We can send appointment blasts and possibly have a patient within an hour to fill a hole in the schedule."
Office Manager - Hubbard and Neal Great Lakes Family Dental
"The customer service you get with Solutionreach makes the whole process effortless. Their customer support is A+ in my book. It’s timely and has helped improve our functionality within the system. Our Solutionreach rep goes above and beyond for me. "
Office Manager - Hubbard and Neal Great Lakes Family Dental
"My favorite part of Solutionreach is the ability to message patients when I have a hole in my schedule. Whether I have a single patient or five patients that who can fill that opening, I can text them immediately. There was no way we could have done that before Solutionreach. It’s really exciting that we can fill our schedule, keep our employees busy, and serve our patients all at the same time."
CEO - Advanced Dental
"In the first few weeks, we had 40 patients scheduled who were overdue on their recare and not scheduled prior to us using Solutionreach. I was amazed because if we hadn’t had Solutionreach, we would have been short that amount of revenue and production."
CEO - Advanced Dental
"We have used the newsletters to reach out to inactive patients in hopes of reactivating them and it worked!!!"
Office Manager - Life Smiles Dental Care Scottsdale
"Because of Solutionreach, our no-show rate dropped by 30 to 40 percent."
Treatment Coordinator - Citrus Heights Dental
"The entire platform is helpful! I am able to communicate quickly with all my patients and I now have more time to help my patients instead of confirming appointments."
Office Manager - Healthy Smiles Dentistry
"With Solutionreach, we have seen 40 percent more patients confirm their appointments."
Front Desk - Celebrity Smiles
"Solutionreach helps me every day. I let it do its thing and I simply review and tweak as necessary. The patients love it and so do I!"
Office Manager - Manti Family Dental
"Since using Solutionreach, our no-shows have decreased by 80 percent."
Office Manager - Dr.Richard Bialick DDS PhD
"Because of Solutionreach, our no-show rate decreased by 50 percent."
Business Assistant - Dresser Family Dentistry
"With Solutionreach recall messages, we have reactivated about 20 patients per month!"
Office Administrator - Dr. Steve Madison & Associates
"The biggest change for us is appointment reminders and confirmations. Since we don’t have to call patients anymore, it saves us a ton of time. The text format for reminders is so much easier. Instead of being on the phone constantly, we are able to do other tasks around the office and Solutionreach gathers the confirmations for us. More patients are confirming their appointments now and we’re saving a ton of time."
Treatment Coordinator - Citrus Heights Dental
"Before Solutionreach, every person in our office had a list of patients who were due for appointments and we would each try to contact five patients every day. Now the recall messages are being sent out automatically, and a lot of patients are scheduling appointments from those messages."
Treatment Coordinator - Citrus Heights Dental
"Instead of calling each patient and leaving voicemails, we save so much time by texting the patients. And about half of the patients we contact with billing issues are responding to our texts and calling to pay their bill or set up a payment plan."
Treatment Coordinator - Citrus Heights Dental
"Our patients love the automated reminders. When we make an appointment, we’ll ask if they want a card also. Most of them say they just want a text reminder so they can put it into their calendar on their phone. It’s great!"
Treatment Coordinator - Citrus Heights Dental
"We send the use it or lose it insurance newsletter in September, and from September to December we are booked solid. It’s one of the best newsletters and brings in so much production for our practice."
Treatment Coordinator - Citrus Heights Dental
"The birthday messages are nice. I get responses from patients who are scheduled saying ‘See you next week!’ and even responses from patients who don’t have appointments scheduled saying ‘Thanks for the birthday message. I’m due for my check up, can I schedule?’ So it’s a win-win. I love it."
Treatment Coordinator - Citrus Heights Dental
"I have never had an issue with your customer service. Anytime I call, the people I talk to are nice and helpful. You guys are great in that department."
Treatment Coordinator - Citrus Heights Dental
"I love the SR Community. It’s helped me so much with random things I didn’t know how to do. Instead of calling, I’m able to go to the community and learn new things."
Treatment Coordinator - Citrus Heights Dental
"The two-hour reminder especially has helped cut down our no-shows. We get maybe a couple of no-shows a week, if that. Usually, the patient will get the reminder and call me if they can’t make it. That has helped significantly. We are able to reschedule almost every patient who cancels. And with the notice, we are able to fill about 80 percent of the last minute appointment openings."
Office Manager - Eagle Gate Dental
"Our recall process before Solutionreach was awful. We used to have someone come in after we closed for two hours every week just to make phone calls. Now we automate the process and about 50 percent of the patients who receive a recall message schedule an appointment."
Office Manager - Eagle Gate Dental
"Patients respond to the use-it-or-lose-it newsletters and schedule appointments. We schedule over 100 appointments from those newsletters. My December schedule gets pretty full, so now we try to schedule them in November too."
Office Manager - Eagle Gate Dental
"I think we’ve hit the sweet spot. Our patients love the text reminders and they always ask if we’re going to text them. We can tell them, ‘Absolutely!’ because we know Solutionreach will do it for us."
Office Manager - Accord Dental
"Not only were we able to save a ton of money for the practice, we really cut down on staff time too. Solutionreach easily saves us two hours a day, and we’re saving thousands of dollars by not sending out those reminder cards. It’s astronomical!"
Office Manager - Accord Dental
"I can tell when the recall messages are sent because we get several phone calls that day. We easily get 50 percent more responses from patients than when we would call them."
Office Manager - Accord Dental
"I have all the Solutionreach windows open all the time. I always have the Solutionreach Community and SR Unplugged open, and I am always logged in to my Solutionreach dashboard and SR Conversations."
Administrator - Dr. Michael DiMauro, DDS PA
"SR Conversations is a whole employee in and of itself. Two front desk employees retired at the same time, and we thought we were going to be shorthanded. But with SR Conversations we were able to handle it with no problem."
Administrator - Dr. Michael DiMauro, DDS PA
"Last year we had a hurricane and SR Conversations came in handy. We had to get a hold of a lot of people in a short time. I was at home and I logged into my computer and was able to communicate with patients and route them as needed during the hurricane."
Administrator - Dr. Michael DiMauro, DDS PA
"I don’t worry as much as I used to if I can’t answer the hone. I know the voicemail recording says to text me, so I rarely have to check it. If we’re closed for four days in a row, the voicemail used to get filled up. But now it doesn’t because I tell them to text our office."
Administrator - Dr. Michael DiMauro, DDS PA
"What better way to communicate with your patients than the way they are already communicating in their daily lives? Nobody likes to pick up the phone and call and wait and talk. With a text, you can write out your message and read it five times before you push send to make sure it says what you want it to say."
Administrator - Dr. Michael DiMauro, DDS PA
"After handing off a lot of our busy work to Solutionreach, I've been able to work on improving other processes. I don't know what I'd do without Solutionreach!"
Office Manager - Children's Dental Care
"Before Solutionreach, there were days I felt like I was buried under an impossible workload. Now I'm able to focus on things that really matter. The doctor is happier, the patients are happier, and I'm MUCH happier! Thank you. Thank you!"
Dental Insurance Coach - Patricia Haberman DDS, PC
