Communication should always be a two-way street. Solutionreach makes it easy to start and continue that conversation. Whether patients are texting a question, scheduling an appointment, or simply making a payment, you have to make it interactive and something they’ll want to do again and again. All while making your staff more efficient so they can focus on providing your patients with an exceptional in-office experience.
More than two-thirds of patients want to text with their healthcare provider. Don’t believe it? Well we’ve done the research to back that up. We sent the first text in healthcare, and no one knows texting better than us. SR Conversations allows you to provide real-time, two-way text messaging with patients. You can text enable your landline, initiate and let patients initiate text messages, and easily see the complete message history and prioritize messages for follow up. And you can manage messages from anywhere through your desktop or the mobile app. A convenient HIPAA-consent tool makes it simple to keep conversations going while staying compliant.
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How many times have you not received a payment? Or spent months trying to collect by sending paper statements? Too many. With SR Pay, balance notices can be sent directly to a patient’s phone as soon as you know the patient due amount. The text message includes a direct link for patients to access a secure payment screen and complete the transaction in a matter of minutes on their smartphone using a debit, credit, HSA, or FSA card. Text. Click. Paid. It’s that easy.
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It takes an average of eight minutes to schedule an appointment on the phone. Eight minutes! That’s nuts. It just isn’t practical for patients. SR Schedule provides 24/7 online scheduling that integrates with your schedule and can be completely customized. When patients schedule, the system can tell if they are new or existing patients and adjust the information needed. How cool is that? A link to SR Schedule can be placed on the website, online listings, social media pages, and in emails and text messages. That’s right—put it anywhere, and make scheduling better for patients and staff.
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SR Spotlight seamlessly integrates with your VoIP phone system and practice management system to identify inbound callers. You can not only see who’s calling but all the information that you might need for that call too. Overdue balance. Due for a recall. It’s their birthday. Check, check, check. You can see it all and address it in one easy call. Talk about efficiency!
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