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Never let a patient hit voicemail again.
Meet your new AI Receptionist.

Solutionreach’s AI Receptionist is an AI-powered staff support tool that answers patient calls when your team can’t. It schedules, reschedules, and cancels patient appointments directly into your practice’s schedule. It helps dental, vision, and medical practices capture appointments after hours and during peak office times, so patients get immediate access and your front desk gets immediate support.

See How It WorksBook a Demo

Meet Stella, your AI Receptionist

You’re in control. Seamless when you need assistance. Silent when you don’t. Turn on each scenario to hear how Stella responds.

Scheduling an Appointment

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Rescheduling an Appointment

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Information Inquiry

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When phones go unanswered, patients are missed.

Practices rely on calls and texts to schedule care. But when the office is closed — or the front desk is handling multiple calls — patients often wait, leave voicemail, or hang up. Even well-staffed practices miss opportunities when demand spikes.

Never let a patient go to voicemail again.

When calls go unanswered

Staff get overwhelmed by routine scheduling calls
Patients wait, leave voicemail, or hang up
Appointment requests are missed
Bookings are abandoned
Openings go unfilled and revenue is lost
Teams lose visibility into what happened

When Stella assists

Routine scheduling calls are handled automatically
Patients get a faster way to schedule care
More appointment requests are captured
More calls turn into booked appointments
Schedules stay fuller and revenue is protected
Teams can see what happened with each interaction

Introducing your new AI Receptionist, Stella.

Listen: Scheduling an Appointment

Stella answers calls and SMS messages when your team can’t, helping patients schedule, reschedule, or cancel appointments in real time.

Think of AI Receptionist as a scheduling assistant — an AI-powered voicemail replacement and safety net for every call or message your team can’t take.

Book a Demo

What the AI Receptionist does

Answers when your team can’t
Answers hours, address, and practice information requests
Books, reschedules, and cancels appointments
Confirms appointment details with patients
Logs conversations for staff review
Improves your patient experiences

What it doesn’t do

Replace your front desk team
Handle conversations meant for staff
Override your scheduling rules
Leave patients without confirmation
Remove control or visibility
Change how your team manages patient relationships

YOUR FRONT DESK BACKUP IS HERE

Stella captures scheduling requests when your team is unavailable

When a patient calls outside office hours — or during high call volume — the AI Receptionist answers immediately.

Patients speak conversationally, request an appointment, and receive confirmation without waiting for the office to reopen.

Most practices begin by activating the AI Receptionist after hours to capture missed appointments without changing daytime workflows.

Double your investment, guaranteed.

An AI Receptionist should create more value than it costs. If it isn’t on track to generate 200% ROI within two months, you can opt out with no penalty.

Claim Your 200% Guarantee

Built for practices that want better patient access

The AI Receptionist is designed for practices that:

  • Experience high call volume during busy times
  • Miss calls after hours
  • Want to capture more appointment opportunities
  • Prefer to start with low-risk automation

Calculate Your Practice’s ROI

Recommended starting point:

Most practices launch after hours before expanding coverage

Primary Beneficiaries:

Patients, practice managers, and clinical staff

Primary Users:

Front desk and scheduling teams

One connected experience

The AI Receptionist connects directly into your Solutionreach workflows — so every scheduling action moves seamlessly from call to confirmation. Instead of managing separate tools, your team gets one connected experience that keeps appointments moving without added effort.

Select a workflow
Call Phone System AI Receptionist Schedule Confirmation Notification

How it works

When a patients calls, Stella answers through your existing phone system, finds available times, and books the appointment in real time directly into your Solutionreach calendar and practice management system–no double bookings. Confirmation and reminders are sent automatically as part of your Solutionreach appointment workflows. *

Connected Solutionreach Features

Scheduling (SR Schedule / PMS integration)

Real-time appointment booking and updates

Appointment Reminders

Automated confirmations and reminders triggered instantly 

Phone System Integration

Works with your existing phone system (Zoom, GoTo, etc.) using your current call routing, ring groups, and after-hours setup 
  • With supported practice management systems
Call Phone System AI Receptionist Reschedule Confirmation Reminder

How it works

The assistant identifies the existing appointment, offers updated availability, and reschedules in real time. The new appointment is confirmed immediately, with updated reminders sent automatically. *

Connected Solutionreach Features

Scheduling (SR Schedule / PMS integration)

Real-time appointment booking and updates

Appointment Reminders

Automated confirmations and reminders triggered instantly 

Phone System Integration

Works with your existing phone system (Zoom, GoTo, etc.) using your current call routing, ring groups, and after-hours setup 

* With supported practice management systems

Call Phone System AI Receptionist Reschedule Cancel

How it works

The assistant identifies the existing appointment, offers updated availability, and reschedules in real time. The new appointment is confirmed immediately, with updated reminders sent automatically directly into your Solutionreach calendar and practice management system. *

Connected Solutionreach Features

Scheduling (SR Schedule / PMS integration)

Make it easy for patients to book or request appointments online – without calling your office. Writes back appointments to your PMS.

Appointment Reminders

Easily create customized patient appointment reminders and auto-responses from an expansive library of messaging templates.

Phone System Integration

Works with your existing phone system (Zoom, GoTo, etc.) using your current call routing, ring groups, and after-hours setup 

* With supported practice management systems

What better scheduling access unlocks

Capture appointments that would otherwise go to voicemail

Complete Control
Conversational Appointment Booking
Transparent Interactions

How much can we recover?

Calculate how much revenue you could be recovering every month using our AI Receptionist.

Busy? Use quick estimates to see what Stella means for your revenue.

ENTER YOUR INFORMATION

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AI RECEPTIONIST ROI CALCULATOR

Full potential of your practice unlocked!

ESTIMATED MISSED CALLS WE CAN RECOVER:

— calls

ESTIMATED MISSED SCHEDULING CALLS:

— calls

ESTIMATED MISSED SCHEDULING CALLS WE CAN RECOVER:

— calls

See what those calls can mean for your office and how industry insights can help you make smarter decisions to unlock new revenue.

Here's your estimated additional monthly revenue:

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AI RECEPTIONIST ROI CALCULATOR

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Industry Insights

% OF MISSED CALLS AFTER HOURS

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% OF AFTER HOURS CALLS THAT ARE SCHEDULING

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% OF CALLS CONVERTED WHEN ANSWERED

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% OF CALLS CONVERTED WITH VOICEMAIL

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Request an AI Receptionist Demo

One beta optometry group added $53,250 in production across 5 locations in 42 days — a 17x return on their AI Receptionist investment.

AI Receptionist Beta Customer
Multi-Location Eye Care Practice

Download Case Study

Automation with full visibility

Practices remain fully in control of how and when the assistant supports scheduling.

Teams can define scheduling rules, review conversations, and adjust coverage at any time.

Every interaction is visible inside Solutionreach.

Control Features:

Define scheduling parameters
Provider availability and preferences
Turn ON/OFF to answers calls and SMS messages
Review call transcripts and outcomes

Patient Experience FAQs

Does a real person answer the phone?

When the AI Receptionist answers, patients are greeted immediately with a natural, conversational voice, no hold times, no phone trees, and no voicemail.

Will patients know they’re speaking with an AI Receptionist?

Yes. The experience is transparent and designed to be helpful, respectful, and easy to understand.

What can the AI Receptionist help patients with?

The AI Receptionist can:

  • Schedule new appointments
  • Reschedule or cancel existing appointments
  • Confirm appointment details

All actions happen in real time, just like speaking with the front desk.

What if a patient has a complex request?

If a request falls outside what the AI Receptionist is designed to handle, it’s routed appropriately so the office can follow up. Nothing gets stuck or lost.

Does this replace the front desk?

No. The AI Receptionist supports the front desk by handling access during after-hours or busy periods, so staff can focus on in-office patients and higher-touch needs.

How does this improve the patient experience?

Patients get:

  • Immediate answers
  • No waiting on hold
  • No phone tag
  • The ability to call after hours or on weekends

Is AI Receptionist a Virtual Scheduling Assistant?

Yes, AI Receptionist functions as a Virtual Scheduling Assistant built specifically for healthcare scheduling. It answers calls and texts, books, reschedules, and cancels appointments, and answers common practice questions like hours, address, and insurance, all in real time, without replacing your front desk team.

Admin Control & Oversight FAQs

Do we control what the AI Receptionist can do?

Yes. Practices define:

  • Which appointment types can be scheduled
  • Provider availability
  • When the assistant is active (after hours, busy times, or both)
  • What actions are allowed or restricted

Can we start small?

Absolutely. Most practices begin with after-hours coverage and expand only if and when they’re ready.

Can we see what the AI Receptionist says to patients?

Yes. Every interaction is logged and visible inside Solutionreach, giving full transparency into what was discussed and booked.

Is anything automated without our knowledge?

No. The AI Receptionist follows predefined rules and guardrails. It does not make independent decisions outside of what the practice allows.

What happens if something doesn’t look right?

Practices can review conversations, adjust rules, and refine workflows at any time.

Is the AI Receptionist HIPPA Compliant?

Yes, the AI Receptionist is built to align with healthcare privacy and compliance requirements, including HIPAA.

How does the AI Receptionist verify patients?

Your AI Receptionist verifies just like your front desk would. Stella matches name and date of birth, just as staff do today. A parent can book for a child, or a spouse for a spouse.

Does the AI Receptionist have full access to our system?

No, your AI Receptionist does not have standing access to your system. Stella uses four identifying patient details (name, DOB, phone, email) to look up an existing appointment, never an open door into your PM system.

Solutionreach’s AI Receptionist helps practices capture appointments that would otherwise be missed — improving patient access while supporting teams who deliver care.

Automation without losing oversight

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