The Solutionreach AI-Powered Virtual Scheduling Assistant helps healthcare practices capture appointments after hours and during busy phone times — so patients get immediate access without replacing your front desk.
Practices rely on calls and texts to schedule care. But when the office is closed — or the front desk is handling multiple calls — patients often wait, leave voicemail, or hang up. Even well-staffed practices miss opportunities when demand spikes.
Never let a patient go to voicemail again.
Stella answers calls and SMS messages when your team can’t — helping patients schedule, reschedule, or cancel appointments in real time.
Think of Virtual Scheduling Assistant as your AI-powered voicemail replacement — a safety net for every scheduling communication that your team can’t take.
When a patient calls outside office hours — or during high call volume — the Virtual Scheduling Assistant answers immediately.
Patients speak conversationally, request an appointment, and receive confirmation without waiting for the office to reopen.
Most practices begin by activating the AI Assistant after hours to capture missed appointments without changing daytime workflows.
The AI-Powered Virtual Scheduling Assistant is designed for practices that:
Most practices launch after hours before expanding coverage
Patients, practice managers, and clinical staff
Front desk and scheduling teams
The Virtual Scheduling Assistant connects directly into your Solutionreach workflows — so every scheduling action moves seamlessly from call to confirmation. Instead of managing separate tools, your team gets one connected experience that keeps appointments moving without added effort.
When a patients calls, Stella answers through your existing phone system, finds available times, and books the appointment in real time directly into your Solutionreach calendar and practice management system–no double bookings. Confirmation and reminders are sent automatically as part of your Solutionreach appointment workflows.
Real-time appointment booking and updates
Automated confirmations and reminders triggered instantly
Works with your existing phone system (Zoom, GoTo, etc.) using your current call routing, ring groups, and after-hours setup
The assistant identifies the existing appointment, offers updated availability, and reschedules in real time. The new appointment is confirmed immediately, with updated reminders sent automatically.
Real-time appointment booking and updates
Automated confirmations and reminders triggered instantly
Works with your existing phone system (Zoom, GoTo, etc.) using your current call routing, ring groups, and after-hours setup
The assistant identifies the existing appointment, offers updated availability, and reschedules in real time. The new appointment is confirmed immediately, with updated reminders sent automatically directly into your Solutionreach calendar and practice management system.
Make it easy for patients to book or request appointments online – without calling your office. Writes back appointments to your PMS.
Easily create customized patient appointment reminders and auto-responses from an expansive library of messaging templates.
Works with your existing phone system (Zoom, GoTo, etc.) using your current call routing, ring groups, and after-hours setup
Capture appointments that would otherwise go to voicemail
Practices remain fully in control of how and when the assistant supports scheduling.
Teams can define scheduling rules, review conversations, and adjust coverage at any time.
Every interaction is visible inside Solutionreach.
When the Virtual Scheduling Assistant answers, patients are greeted immediately with a natural, conversational voice—no hold times, no phone trees, and no voicemail.
Yes. The experience is transparent and designed to be helpful, respectful, and easy to understand.
The assistant can:
All actions happen in real time, just like speaking with the front desk.
If a request falls outside what the assistant is designed to handle, it’s routed appropriately so the office can follow up. Nothing gets stuck or lost.
No. The assistant supports the front desk by handling access during after-hours or busy periods—so staff can focus on in-office patients and higher-touch needs.
Patients get:
Yes. Practices define:
Absolutely. Most practices begin with after-hours coverage and expand only if and when they’re ready.
Yes. Every interaction is logged and visible inside Solutionreach, giving full transparency into what was discussed and booked.
No. The assistant follows predefined rules and guardrails. It does not make independent decisions outside of what the practice allows.
Practices can review conversations, adjust rules, and refine workflows at any time.
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