SUMMARY

In this release, we’ve focused on improving the customer experience by …

  • Updating to Google Analytics 4 for SR Schedule.
  • Creating a setting to limit access to turn SR Schedule on/off.
  • Improving the load time for clients with a lot of notifications in Notification Center.
  • Squashing bugs:
    • SR Pay statuses are not always updating correctly.
  • Improving security and enhancing the backend.

 

SR Schedule: Update the Google Analytics to support Google Analytics 4

Why?

  • Clients need to be able to track patients’ interactions with SR Schedule to measure the success of appointment requests. Starting July 1, 2023, Google will only be supporting Google Analytics 4.

What you need to know:

  • We updated SR Schedule Pro and Basic to support Google Analytics 4.
  • The prompt still shows the old analytics format UA-XXXXXXX; however, the new analytics is supported
  • From Google Support:
    • Collects both website and app data to better understand the customer journey.
    • Uses event-based data instead of session-based.
    • Includes privacy controls such as cookie-less measurement, and behavioral and conversion modeling.
    • Predictive capabilities offer guidance without complex models.
    • Direct integrations to media platforms help drive actions on your website or app.
  • Click HERE for more information.

SR Schedule GA4 screenshot

 

SR Schedule: Limit permissions for Personnel Users

 

Why? 

  • Customers have asked for the ability to limit permissions so users cannot enable/disable SR Schedule. SRS is getting disabled by employees that have no knowledge of what they are doing or how it affects the office.

 

What you need to know:

  • In Personnel settings, on the Products tab, we added a new checkbox to enable/disable SR Schedule access.
  • It is automatically checked for all admin users.
  • If this option is checked, the user can enable and disable SR Schedule.
  • If unchecked, user cannot enable or disable SR Schedule.
  • The default selection is enabled.

SR Schedule limit permissions screenshot

 

OTHER  HIGHLIGHTS

 

BUGS & IMPROVEMENTS 

  • Reminder Processing
    • Improving the way that Reminders are processed on the backend.
  • SR Pay Statuses are not always updating correctly
    • The payment launcher was not running, causing the status to not update to expired or paid. This has been corrected and statuses will be updated.
  • Notification Center 2.0: Improve Notification Load
    • When opening Notification Center, we want the user to not have a delay in the notifications appearing.