In his lastest From the PRM Pro on HIStalk Practice, Jim Higgins, founder and CEO of Solutionreach, looks at how our world has changed and digital tools are now the norm for patients.
"According to the Pew Research Center, 95 percent of American adults own a cell phone and 89 percent use the Internet," explains Higgins. "This is a huge increase since the year 2000, when nearly half of the population reported not using the Internet at all. With such incredible growth in access to (and comfort with) technology, it’s easy to see why patients say the use of digital tools is a priority to them in a healthcare organization. In fact, one study found that the use of technology increases patient satisfaction scores by 10 percent or more."
But Higgins points out that many healthcare organizations still can't match other industries for use of digital tools. In fact, only nine percent of healthcare organizations offer all the digital tools patients want.
Find out more about what patients want and how to provide im this new digital age by reading the full article on HISTalk Practice.