In the latest post in his ongoing series on EMR & EHR, Jim Higgins looks at patient frustration over feeling more like a number than a person and how to combat this problem in your practice. People want to feel appreciated and like they matter, and that extends across all aspects of our lives, including healthcare. In the article, Jim provides five ways to help ensure staff connect with patients and provide a personal experience that increases satisfaction and patient retention. Read the full article to learn more.
Read 5 Services that Make or Break Patient Satisfaction on HIT Outcomes
In a new article on Health IT Outcomes, Jim Higgins, founder and CEO at Solutionreach, looks at the growing role of customer service in healthcare. "Today’s patient interactions are best viewed through the same lens of customer service as other industries," explains Higgins in the article. ...
Read 4 Ways to Address Socioeconomic Factors in Your Practice in HIT Outcomes
In his latest article on Health IT Outcomes, Jim Higgins, Founder and CEO at Solutionreach, looks at how socioeconomic factors affect patients and practices. Income, geographic region and other factors can have an impact on patients' health and healthcare. "But the challenges extend beyond income ...