In the latest post in his ongoing series on EMR & EHR, Jim Higgins looks at patient frustration over feeling more like a number than a person and how to combat this problem in your practice. People want to feel appreciated and like they matter, and that extends across all aspects of our lives, including healthcare. In the article, Jim provides five ways to help ensure staff connect with patients and provide a personal experience that increases satisfaction and patient retention. Read the full article to learn more.
Is a Patient Experience Officer Right for You? Now on Inside Digital Health
In his latest article on Inside Digital Health, Jim Higgins, founder and CEO of Solutionreach, talks about what a patient experience officer is and how to know if your organization needs one. He starts out by saying, "As value-based care initiatives encourage health systems to raise patient ...
Read 5 Services that Make or Break Patient Satisfaction on HIT Outcomes
In a new article on Health IT Outcomes, Jim Higgins, founder and CEO at Solutionreach, looks at the growing role of customer service in healthcare. "Today’s patient interactions are best viewed through the same lens of customer service as other industries," explains Higgins in the article. ...