In the latest post in his ongoing series on EMR & EHR, Jim Higgins looks at patient frustration over feeling more like a number than a person and how to combat this problem in your practice. People want to feel appreciated and like they matter, and that extends across all aspects of our lives, including healthcare. In the article, Jim provides five ways to help ensure staff connect with patients and provide a personal experience that increases satisfaction and patient retention. Read the full article to learn more.
Solutionreach Collaborates with Patient Advocate Voices to Share the Patient Perspective
A new partnership between Solutionreach and three well-known patient advocates will bring the “voice of the patient” straight to providers, with communication insights that will help improve patient relationship management. Collaborating with three influential voices—Dave deBronkart (@ePatient ...
Read How to Improve Communication to Improve Satisfaction on EMR & EHR
In his most recent guest post on EMR & EHR, Jim Higgins, CEO of Solutionreach, looks at how improving communication with patients can improve overall satisfaction. Why does that matter? "Happy patients are the patients who show--and come back," says Jim in the article. He provides several tips on ...