In his latest post on EMR & EHR, Jim Higgins looks at the growing role that patient surveys are playing in profitability and patient care. As Jim notes in the article, "Patient satisfaction surveys are not only important when required for reimbursement, but also for practices focused on improving their patient-centered care (that should be everyone). A well written survey can be a very powerful and reliable tool. It can provide more information about what is going on in your practice. It demonstrates that your practice is working to improve. It shows patients that quality is your focus."
To find out more about why the role of surveys is growing and what a powerful tool they can be, read the article on EMR & EHR.