Ambulatory Surgical Centers (ACSs) can face unique challenges in creating patient loyalty according to Jim HIggins, founder and CEO at Solutionreach. In his latest article on Becker's Hospital Review, Jim talks about these unique challenges and how ASCs can use personalized communication to build relationships with patients.
"It’s not enough that ASCs are generally a more affordable and convenient alternative to a hospital. Patients also want a positive patient experience that comes through a connection with their provider," says Higgins in the article. The best way to provide this experience is to use the tools in patient communication software to offer personalized communication to each patient. Not only will the patient see better health outcomes, the practice will also benefit from the financial impacts of focusing on the patient experience."
Find out more by reading the entire article on Becker's Hospital Review.