In his latest article in Health IT Outcomes, Solutionreach founder and CEO, Jim Higgins, talks about a growing trend: ghosting in healthcare.
"If you’re a healthcare professional, there’s a 99.9 percent chance you or your organization has been ghosted by a patient," says Higgins. "You think things are going swimmingly when suddenly a patient seems to drop off the face of the earth. They fail to show up for a visit, don’t respond to reminders, or just simply disappear."
It is a costly problem for healthcare organizations of all sizes. In this article, Higgins provides several tips on how to prevent ghosting and engage patients. To learn more, read the full article on Health IT Outcomes.