In a new article on Health IT Outcomes, Solutionreach CEO Josh Weiner discusses how, in a post-pandemic world where patients are more consumer-conscious than ever, healthcare organizations must pivot their patient engagement strategies, technologies, and investments to better meet this new reality.
In the article, Josh says, “Today’s patients, heavily influenced by consumerism and the digital transformation, have heightened expectations and standards when it comes to digital communication in the healthcare industry. Your successful retention and acquisition efforts will hinge on your ability to create a more appealing digital, patient-centric experience that improves outcomes and gives you a competitive edge.”
To learn more about how changing societal forces and heightened consumer expectations have altered the patient experience landscape during the pandemic, read the full article on Health IT Outcomes.
