In a new article on HCPLive, Practices to Ensure Patient Communication Across the Patient Journey, Josh Weiner, president and CEO at Solutionreach, looks at how to improve the digital patient communication during COVID-19 and beyond.
Weiner looks at how patient expectations and reimbursement models are changing the way organizations need to interact with patients. "There are many ways to look at the patient journey, but it can get complicated," he says. "You could easily find yourself breaking it into smaller and smaller pieces until you can’t see the big picture anymore. And, the big picture is critical to overall patient experience."
He goes on to address some of the key elements of that big picture experience and how to implement technology that makes a difference during different phases of the patient journey. Get all of his insights in the full article on HCPLive.