A new article in HealthcareITNews profiles Salt Lake Retina, an ophthalmology practice that is seeing benefits from using patient relationship management (PRM) technology. It looks at why they chose to implement PRM and what benefits they have seen.
“Since adopting, it has by far been one of the best decisions we have made,” said Marnie Crawford, clinic administrator at Salt Lake Retina, in the article. “The technology generates reminder phone calls, text messages and emails to automatically send to patients. With all three of these options set-up, we no longer make those monotonous, time-consuming phone calls. Making our patient outreach autonomous, our no-show rate was reduced by 50 percent.”
To find out more about how PRM has impacted their practice, read the full article in HealthcareITNews.