Studies show that poor communication between staff members leads to inefficiencies, mistakes, and lost revenue. On average, staff members waste 74 minutes each day trying to track down colleagues for information. This is an inefficiency that can be easily addressed with better intra-office communication tools.
SR Huddle, a feature of SR Conversations, the real-time two-way texting solution from Solutionreach, allows staff to improve communication and collaboration throughout the office. This secure intra-office solution makes it easy to send messages to individuals or groups to provide information about scheduling updates, changes to patient status, or collaborate on projects and events.
“Patients are switching practices at a higher rate than ever before, and it is often due to dissatisfaction with their experience,” said Jim Higgins, founder and chief executive officer of Solutionreach. “How staff communicate information with one another plays a big role in patient experience. Seamless, quick, electronic communications that happen without interrupting the patient visit improve the interactions patients have in the practice.
SR Huddle can be used in practices to:
- Communicate office schedule changes to all staff members;
- Send patient updates from one staff member to another in real time;
- Provide feedback to staff directly or in a group;
- Collaborate on office events and projects; and
- Share photos and updates on office events and projects
Beyond improving the experience for patients, SR Huddle also improves the experience of the staff and overall practice efficiency. One study showed that a practice with effective intra-office communication is 50 percent more likely to have low staff turnover.
“Practices who use Solutionreach have been asking for a tool like SR Huddle that is easy to use and executed through a platform they are already on every day,” said Higgins. “We believe this tool will improve intra-office communication and collaboration in a way that benefits both patients and staff.”
Since its founding in 2000, Solutionreach has pioneered the industry’s leading healthcare communication platform. Currently, Solutionreach supports more than 100,000 healthcare professionals at approximately 25,000 practices. The company’s technology reaches 80 million patients nationwide.
For more information about SR Huddle, please visit www.solutionreach.com/Huddle.