Solutionreach Launches SR Smart Reviews

Posted on Jun 28, 2017 by Solutionreach

Solutionreach has announced the launch of its new product, SR Smart Reviews, which allows practices to identify and send patients text messages encouraging them to leave positive reviews online.

According to a recent study, 77 percent of healthcare consumers look first to online reviews when searching for a new doctor. When paired with the rise in healthcare consumerism as patients take more responsibility and initiative in their healthcare decisions, online reviews will only increase their influence as a credible, frontline resource to patients.

SR Smart Reviews centers on this concept providing practices with the ability to build stronger patient relationships, enhance their online presence and increase revenue by attracting more patients.

Practices can send patients a clickable text invitation to write a review, giving patients an easy, convenient and efficient way to provide positive online feedback.

“For practices, it’s important to recognize the roles that reputation and peer review play as they work within a complex and competitive market,” said Jim Higgins, founder and chief executive officer of Solutionreach. “We facilitate over 600 million provider-patient interactions every year, and we’re committed to using this expertise to help our clients leverage their strong existing relationships to promote continued growth.”

Built using a proprietary algorithm, SR Smart Reviews uses insight based on patient interaction history to find patients who are most likely to leave positive feedback. The technology syncs with a practice’s patient database, with capabilities including:

  • Instant text invitations, sent to patients before they even leave the office to enable immediate action.
  • Intelligent guidance, letting practices identify the right patients who will leave positive reviews in the right places, including Google, Facebook, and Yelp.
  • Capture of Net Promoter Scores (NPS) from each patient, giving practices a quick numeric glimpse into patient satisfaction, as well as the ability to improve the patient experience on an individual level.

“We meet with countless healthcare providers who struggle with both the quantity and quality of their reviews,” said Lance Rodela, vice president of product management of Solutionreach. “It’s very common for a terrific doctor to have only a handful of reviews, despite the fact that they have been soliciting them for years. SR Smart Reviews solves this.”

Since its founding in 2000, Solutionreach has pioneered the industry’s leading PRM platform. Currently, Solutionreach supports more than 100,000 healthcare professionals at approximately 25,000 practices. The company’s PRM technology reaches 80 million patients nationwide.

For more information about Solutionreach, please visit www.solutionreach.com.

About Solutionreach

Solutionreach is revolutionizing the healthcare experience for providers and their patients. Through its market-leading patient relationship management platform, Solutionreach supports higher patient satisfaction and loyalty, greater efficiency, and ultimately, stronger healthcare organizations. Solutionreach partners with more than 25,000 provider organizations in numerous specialties. Learn more at www.solutionreach.com.