New Product Instantly Identifies Inbound Callers and Their Details from Practice Management System
Solutionreach, the leader in patient relationship management (PRM) solutions, announced today the availability of SR Spotlight to help practices be more efficient, increase revenue, and provide a better patient experience.
“One of the biggest challenges all healthcare practices deal with is the amount of time staff spend on the phone,” says Jim Higgins, Founder and CEO. “SR Spotlight reduces phone time by identifying callers and serving up all their details, including things like outstanding balance and recare appointments that are due. The practice can cover everything in one call.”
SR Spotlight seamlessly integrates with a practice’s VoIP phone system and practice management system to identify inbound callers. SR Spotlight will appear in a pop-up window triggered by the inbound call. The first thing the practice will know is if the person calling is an existing patient or an unknown caller, allowing them to prepare for those two different types of phone calls.
For existing patients, the pop up shows important information for every member of the family:
- Next appointment date
- Recall due date
- Potential balance
- Insurance on file
- Missing contact information
- Upcoming birthdays
- Prescribed but unscheduled procedure
Staff won’t need to look anything up, making the call faster and more efficient and ensuring the practice doesn’t miss an opportunity to collect a balance or schedule an overdue appointment. It also means that they can greet the patient by name, creating a more personalized experience and boosting patient retention.
“I love it,” says Kellie Rosado, Office Manager for Dr. Jerry F. Maymi & Associates. “It’s helpful to see phone numbers of new patients and the name of current patients when I am attending to multiple patients. It’s also very helpful to have the call log so I can contact patients who do not leave messages after hours.”
To learn more about Solutionreach, visit www.solutionreach.com/spotlight.
Solutionreach is 100 percent focused on providing the technology, and the expertise on how to effectively use it, to deliver better care and build a more profitable practice. We show practices how to improve patient experience and connect with patients in the way they want to connect. The result? More patients schedule more appointments and actually show up for them. More patients leave glowing reviews of their providers for others to see, and then they book appointments. And all patients get regular communications that keep them connected to the practice and coming back. To learn more, schedule a consultation now at www.solutionreach.com.