A recent article in Forbes looks at tips from successful CEOs on how to be a successful tech start up. One of those CEOs is Solutionreach's own Jim Higgins. He shares his thoughts on building more transparency into the product roadmap. According to Jim, "We need to think about how the customer interacts with products in a new way." Find out more in the article on Forbes.
New Article Showcas"s Medical Office Survey Results on Healthcare IT Today
In a new article on Healthcare IT Today, Jim HIggins looks at the results of the recent State of PRM report. Over 700 healthcare providers and staff were surveyed to gather data about who is using patient relationship management software, and what the impact has been. "One of the big questions when ...
Read 5 Services that Make or Break Patient Satisfaction on HIT Outcomes
In a new article on Health IT Outcomes, Jim Higgins, founder and CEO at Solutionreach, looks at the growing role of customer service in healthcare. "Today’s patient interactions are best viewed through the same lens of customer service as other industries," explains Higgins in the article. ...