Playing phone tag is a game most people hate. Thankfully, with all the different ways you can communicate today, the need to actually make a phone call (and leave a voicemail) has drastically decreased. But there are a few circumstances when a healthcare practice will need to discuss private health information with a patient, and most resort to the dreaded phone call to do this.
For most healthcare providers, phone calls are used to deliver test results or collect payment information. A patient relationship management (PRM) software can pair easily with your existing practice management system, and provide a secure patient portal to reduce the amount of time spent on these tasks.
A portal is a secure place for all of your patients’ information. Through the portal, patients can see their bill from your practice and enter their credit card information for payments. Most patient portals are secure, so patients don’t need to be worried about entering their payment information. People are so used to paying all of their bills online, they almost don’t know what to do when they see a bill come in the mail. It gets set aside to be paid ‘later’ but it usually ends up getting lost or forgotten about, and the payment isn’t made. How easy would it be for your patients to be able to log in to their portal, see their bill, and give you their credit card information right then. Everything can be done at once, so there’s no time to forget about it.
A patient portal is also a great way to give your patients access to their health information. Most practices are still calling patients to give them their test results. But let’s face it, not many people actually answer phone calls anymore, so most of the time you and your patient get caught in that infinite loop of missed calls and voicemails.
Instead of spending time calling, information can be uploaded to the portal so patients can review it whenever they want. Almost 75% of people feel like easy electronic access to their health information would help them improve their health. A phone call might not come at a time when the patient can take the time to understand exactly what your practice is trying to tell them. Having the information available on a secure portal lets patients read and review the information when they have time to think about it and process it.
Giving your patients the opportunity to pay their bills and communicate with your practice through a secure portal can increase your revenue and efficiency. Learn more about the benefits of providing a patient portal here.