By popular demand, we’re republishing one of our frequently visited posts by Lori Boyer that addresses the topic of how you can make you patients feel more valued, respected, and appreciated.
In today’s often hectic and fast-paced healthcare environment, it can be easy to lose sight of the human connection when delivering care to your patients. Check-in lines may be long and waiting rooms may be filled, but it’s important that you step back and remember to help your patients feel valued and respected, and that they may be well informed about their health conditions or concerns. The last thing you want to do is for a patient to feel dismissed or ignored. Studies show that up to 29 percent (that’s nearly 1 in 3!) of patients leave their healthcare practice feeling disrespected.
In this short video, Lori Boyer shares some key do’s and don’ts as it applies to ensuring you create a happy, friendly practice environment where you patients feel respected, welcomed, and comfortable.
Here is the link to the piece mentioned in the video, “7 Research-Backed Steps to a Patient-Friendly Practice.”