How to Respond to Reviews...While Staying Compliant

Posted on Feb 21, 2019 by Lori Boyer

It's a tough question. How do you manage online reviews (especially negative ones!) without giving away PHI? With online reviews having incredible power over your reputation, it is important that practices respond when patients say something about them online. In this video, I walk you through the ways you can do that while staying compliant. Feel free to ask additional questions in the comments!

 

You should also check out our guide that has all kinds of compliance information. You can read it here. 

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Lori Boyer

Lori Boyer

Lori Boyer has spent over a decade developing content and customer strategy for a wide variety of companies. She especially loves "walking a mile" in the shoes of her target audience. At Solutionreach we focus on relationships - building and maintaining them. She does the same. Lori Boyer is a lover of crisp fall mornings, a good book, and just about anything Beauty and the Beast related.

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