Scaling Multi-Location Healthcare Groups: The Role of Integration, Flexibility and Ecosystem Choice  

Multi-location healthcare organizations — whether in dental, eye care, or medical services — are expanding rapidly. Consolidation is transforming the healthcare landscape, and patient expectations for seamless experiences across every location are higher than ever.

But growth brings challenges: 

• Multiple systems across locations 

• Inconsistent workflows 

• Mounting pressure to scale while staying compliant 

Technology should make growth easier. But that only happens if it’s designed to scale. As dental PMS vendor Planet DDS points out, “The DSOs that standardize their technology infrastructure now will have a significant competitive advantage.” 

Why “All-in-One” Healthcare Software Solutions Fall Short

Some vendors promise an “everything in one box” platform. Sounds convenient, right? In reality, no single vendor can be the best at practice management, imaging, patient engagement, billing, AI, and analytics all at once. 

Here’s what happens when healthcare groups buy into all-in-one claims: 

• You get locked into rigid technology with limited flexibility

• Innovation slows because you’re restricted to one vendor’s roadmap

• Adding new features often requires costly workarounds or custom development

That “simpler” approach ends up creating technical debt – and makes it harder to adapt long term. 

Why Multi-Loction Healthcare Groups Need Both Flexibility and Security

The most successful enterprise groups recognize that flexibility – the ability to choose best-in-class solutions – must come with security. That’s where official, API-based integrations are critical. 

Planet DDS frames it this way: 

“With DentalOS and our amazing partners, we are enabling groups to build their business, their way.” 

An open ecosystem ensures: 

• Choice – Pick the right partners for engagement, imaging, RCM, AI, and more 

• Security – APIs provide compliant, reliable connections 

• Scalability – Add new tools or locations without re-building your entire stack 

And given that healthcare data breaches cost the industry an average of $10.93 million per incident in 2023, pairing flexibility with security isn’t optional – it’s essential. 

How Do Ecosystems Unlock Agility for Multi-Location Groups? 

Planet DDS has built a partner ecosystem with more than 60+ API partners (and growing). That means DSOs can integrate everything from: 

• Billing (DentalXChange) 

• AI & analytics (Peerlogic, IntelePeer) 

• Patient engagement (Solutionreach) 

The result is a cohesive, connected technology stack that’s both flexible and secure. 

As the Planet DDS CRO explained: 

“We can’t build the best of everything … so we focus on building the best practice management and imaging solutions, then allow our customers to connect to other best-in-class solutions through a modern, robust API infrastructure.” 

For multi-location providers — in dental, eye care, or general medical — this is a win-win: core systems stay strong while trusted partners like Solutionreach deliver engagement tools that scale.

How Solutionreach Helps Multi-Location Healthcare Groups Scale

Solutionreach is purpose-built for growing healthcare enterprises — from DSOs and MSOs to large eye care networks and medical groups. We’re already powering engagement and communication across multi-location practices because we:

• Offer centralized management tools for enterprise operations. 
• Enable consistent, branded communication across every location.
• Deliver scalable integrations that grow as you add new offices. 
• Include features that reduce no-shows and streamline communication — like automated recalls, two-way texting, bulk review management, and multi-location scheduling.
• Charge no integration fees – critical for multi-location groups where fees add up fast. 

And with nearly a decade as an official Planet DDS partner, Solutionreach isn’t just another software add-on — it’s a trusted, integrated part of the healthcare technology ecosystem.

How to Build a Tech Stack That Truly Scales

The future of enterprise healthcare lies in building technology that’s flexible, secure, and designed to scale. Organizations that rely on rigid, closed systems will struggle to keep up.

Ask yourself:

• Do our systems scale as fast as our growth?

• Are we locked into one vendor’s limitations?

• Are our engagement tools officially integrated with our PMS or EHR?

For forward-thinking healthcare groups, the answer is clear: embrace an open, ecosystem-based approach built on trusted partnerships.

👉 Discover how Solutionreach helps dental, eye care, and medical groups scale efficiently as a trusted Planet DDS partner.