Should We Offer Free Care to Employees?
What benefits do your employees get by working with your organization? Do they get free or discounted care? Should you be offering it as well? We received this question recently and I did some ...
The 3 Biggest Direct Mail Mistakes Practices Make and How to Avoid Them
Today, I offer you my top 3 proven, easily-replicated tactics to win at direct mail. But — who the heck am I?? Well, my company sold its first dental campaign to a dentist in Sugarland, TX on April ...
Three Tips to Find Time for Patient Communication
You’ve heard us say that to connect with your patients, you need to send the right message at the right time. Maintaining communication between visits is an important aspect of keeping patients ...
Let's Get Motivated!
Raise your hand if you've ever had unmotivated employees. Well, you're not alone. Our question this week was about how to encourage employees to be a bit more self-motivated. Be sure to check it out! ...
Why Online Scheduling Is Like Magic
Have you been wishing for a full schedule that happens magically? Online scheduling might make your wishes come true. This infographic shows who wants online scheduling and why and how it benefits ...
How to Cut Reminder Costs by 50 Percent
Appointment reminders, while super important to getting patients to remember their appointments, can also become a huge time (and money) sucker. Read on to find out more about what one practice did ...
Moving Patients From Consultation to Treatment
Many specialties (orthodontics, aesthetics, etc.) experience the same thing over and over again--patients coming in for a free consultation but never moving on to treatment. But even specialties that ...
Brain on Fire: A Review of My Favorite Conference Session This Summer
I am lucky as a patient to get to attend conferences each year that teach science, research, and data with personal stories to go with them. One such event I attended this summer was Global Genes. ...
Tips to Create a Dynamic Patient Experience
Every provider understands that their patients live life in the fast lane. With the endless demands we all face, it is no surprise that scheduled appointments are sometimes missed. To keep up with ...
Healthcare Horror Stories...Scarier Than a Monster Any Day!
If you're like most healthcare professionals, you've experienced things that most people would never dream of. From patients refusing to pay (I heard of one patient who threw a fit over a $1.26 ...
Helping Patients with Special Needs
We received a great question this week about how to create a good experience for everyone when a special needs patient comes in for a visit. I'd love to hear your ideas as well! It is such an ...
Understanding how HIPAA Impacts Text and Email Communication
This is an excerpt from the guide, “Become a Text and Email Compliance Guru.” To read the full guide, you can download for free by clicking here. It can be a scary world of compliance out there. We ...

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