January 18, 2017
Segment Patients to Send Relevant and Timely Information
Every patient is different, and their medical needs and conditions will require different information from their healthcare provider. Segmenting the patient population on a variety of criteria, such as medical diagnosis, age, or gender can help your practice get the best results from the messages you send.Read More
January 16, 2017
In any type of medical practice, many hours are spent on the phone with patients. One way to reduce the amount of time on this task is to move from individual phone calls to group email or text messages. Many times the information relayed over a phone call, such as an office closure, is the same for multiple patients. One text or email message can be created and sent to each patient who will need the information. This ensures that every patient receives the information without the practice staff being tied to the phone with a list of phone numbers to call.Read More
January 12, 2017
In the previous blog post, we discussed the ways a healthcare practice benefits from taking advantage of a texting solution that is integrated with the existing patient management system. But increased practice efficiency is not the only benefit. Texting patients also improves the patient experience by making it easier for them to connect with their provider, receive quick and accurate responses, and increases the level of care they receive. A better patient experience increases the likelihood patients will return to your practice.Read More
January 10, 2017
In today’s world, patients conduct most of their business from their mobile phones. In fact, 72 percent of Americans own a smartphone, and patients enjoy the flexibility of being able to communicate when they are on the go. The preferred method of communication for most Americans is through text messages. For healthcare providers, it is important to be able to connect with patients in their preferred way. A text message system that is also integrated with the existing patient management system not only makes communication easier, it is also beneficial for a practice when it comes to scheduling, sending targeted messages to specific patients, and maintaining communication records.Read More
January 5, 2017
Texting is the most preferred way for patients to communicate and that includes communication with their healthcare providers. Although private health information cannot be texted due to federal regulations, much of the daily communication between patients and healthcare providers such as appointment reminders, scheduling information, or questions can be easily taken care of through text messages.Read More
January 3, 2017
Communication between patients and providers is a necessary task, but it is also time-consuming. Most healthcare providers communicate primarily by phone, which means staff members must manually call each patient they need to speak with. While this may have been the best option in the past, most patients ignore 90% of the phone calls they receive. Practices may leave voice messages if they can’t reach the patient by phone, but oftentimes these messages go unnoticed or unheard.Read More
December 29, 2016
Using Technology to Enhance PRM
Chances are good that when you think of patient engagement for senior patients, your first thought isn’t “tech-savvy.” However, a surprising number of seniors are adopting technology and incorporating it into everyday life. According to a recent Accenture survey, seniors are adopting technology at a high rate. More than 40 percent of seniors aged 65-74 believe technology helps them better understand their health conditions and medication, and this number rises every year.Read More
December 27, 2016
Even with all of the technological advances in our modern healthcare offices, most of your patients’ first experience with your office will be on the telephone. Because of this, it’s critical that front office staff use excellent etiquette when speaking to patients or potential patients on the phone. This level of professionalism can make an enormous difference in how you are seen by current or future patients.
Rules of Phone Etiquette
These are pretty simple, but being aware of them goes a long way toward providing excellent service and ensuring a positive patient experience.
Rule #1: Speak Loud and Clear
If you use a traditional phone and handset, be sure that you’re speaking directly into the mouthpiece. This ensures that your voice carries clearly through the line and ensures the person on the other end that you are paying attention and ready to assist them. If it’s important to have both hands free while answering the phone, consider purchasing a headset rather than propping the handset on your shoulder.
December 23, 2016
At this joyous time of year, we would like to take a moment to thank our customers, friends, and family for their generous support.Read More
December 21, 2016
Solutionreach December 2016 Scholarship Winner Rachel Reyes
Congratulations to Rachel Reyes, the winner of Solutionreach’s Fall Scholarship. Please enjoy this excellent essay.
Health care practitioners across the country are ever seeking ways to improve health outcomes in their patients while simultaneously maintaining and improving their business – frequently a frustrating endeavor. Money spent on advertising by health care practices can be seen all around via flyers, mailers, billboards, etc. in a continual battle to build a bigger and better patient base. Hours and hours are spent on the phone contacting patients who are long past due for re-care. Forgotten appointments and an ever-growing, never-shrinking recall list leave providers and executives frustrated and impair patients’ health outcomes. On the other hand, patients share in the frustrating journey to achieving ideal services and health outcomes. They often have to suffer through long holds on phone calls to ask a simple question, or perhaps are confused about when and where to even direct their personal health questions at all when a five-minute face-face conversation with the doctor was not sufficient. Many such challenges and frustrations might be avoided if providers and patients had more systematic and efficient ways of communicating and coordinating. If a portion of the time and resources spent in external marketing and front-desk staff hours are directed inward toward retention of existing patients through improving practitioner-patient communication, the cost and difficulty of the battle may be curbed. Use of integrated patient relationship management (PRM) systems such as Solutionreach can improve patient engagement in their personal healthcare experience, leading to better service and thus more loyal patients.Read More