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December 9, 2016

The Real Value of Promotional Items

A Quick Look at What Give-Aways Really Get You


During the holidays, gift giving takes on a life of its own. Many practices choose to offer small promotional items to their patients as a means of saying thanks for their business and loyalty. For decades, anyone with something to promote turned to promotional products to inspire, remind, and spread the word. They’ve become a cultural touchstone and an integral part of most marketing budgets. Products used for this purpose can range from inexpensive chachkies like pens, mugs, candy, or golf balls up to higher end gifts such as clocks, jewelry, blankets, or computers. But as budget time rolls around, it’s wise to look at exactly what these items are doing for your business and whether it’s worth investing a bit more or more prudent to cut back on the items you give to your patients.

Recently, the Promotional Products Association International conducted a survey of people who had received promotional items in a range of prices and categories, and they discovered a number of useful insights that you should consider before investing in your holiday gift items.

They looked at the types of items that had been used for promotional purposes, the costs associated with those items, the effectiveness of the items, the length of time items were kept or used, understanding of why promotional items were given, and the perceived value of items.


By developing insight into consumer views on these items, it’s easier to determine which items may be of best use for your practice and help you to budget for this kind of marketing more easily. (Image by HodgePodge Marketing)

In general, people who receive a promotional item appreciate the thoughtfulness of the gift regardless of the actual or perceived value. Even when the sole purpose of the item was to promote a business, recipients had a favorable reaction to the company who gave them the item.

Nearly half of respondents to the survey said that they were either somewhat more or significantly more receptive to a business and its message as a result of the promotional item. To be fair, the higher the value of the item, the more favorable the reaction, but even less expensive items garnered favorable responses.

Not surprisingly, the items most valued by recipients were those that were deemed to be most useful. Obviously, an unwanted promotional product is a waste of your marketing dollars and does nothing to help you achieve your marketing goals.  Among the list of most popular items as identified in the survey, respondents identified “goodies and food items” as the most popular item to receive. Granted, this may not be the best option for your practice, but it may spur ideas for alternatives to foam drink holders and rubber coin purses.

Other preferred products included wearable items such as tee-shirts, hats, or jackets, items to collect or convey such as bags, notebooks, or backpacks, items associated with computing such as mouse pads or flash drives, and items that relate to communication such as pens, pencils, highlighters, and sticky notes. These examples provide a large range of pricing options as well as giving you diverse choices.


Clearly there are many other choices for items that may be better suited to your practice (first aid kits, eyeglass repair kits, travel or sample size items, etc.) but these preferred choices offer valuable insight into the views your patients have on these kinds of items. They give you an opportunity to be creative in your approach to this part of your marketing. Consider using different items at different times of the year. During the holidays, items with a holiday theme such as snowflakes and snowmen are bound to be a popular choice. Be sure to keep holiday themes generic A simple Google search for “promotional items” will give you an excellent overview of the wide range of options you have for promoting your practice. Many companies have creative folks on staff to help you brainstorm even more unique ideas.

Be careful to stay within your practice marketing budget, though, because there are so many excellent products out there you may be tempted to get a little crazy. Ultimately, the idea behind using promotional products is to spread the word about your practice and to offer a small good-will gift to those who’ve supported you. A little bit can go a long way.

For more information on marketing your practice, click here!

Tagged Topics: Tips & Best Practices | Marketing Monday | Patient Engagement | New Patient Acquisition |

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