What factors influence patient engagement?
Factors of greatest impact to patient engagement include your capabilities and processes to meaningfully reach patients before, during, and after their appointments:
- After scheduling a visit, can patients conveniently receive and respond to your appointment reminders and confirmation messages?
- Prior to the visit, are patients able to complete intake digitally and get pre-visit instruction messages to help them arrive prepared and on time?
- During the actual visit, can patients check in online to minimize wait times?
- After the appointment, do patients receive a message with care instructions to improve adherence or notifications on booking follow-up care?