SUMMARY
In this release, we’ve focused on improving the customer experience by …
- New Conversations Message Notification.
- Add More Data to Confirmation Writebacks – HL7.
- Immediate Reminder Workflow Update.
SRH UPDATES
New Conversations Message Notification
Addition of More Data to Confirmation Writebacks – Epic Clients
- More data is now sent in an SIU for confirmation writebacks.
- Epic request in order to process on their end.
- New HL7 data requested:
- ResourceGroupId & Group name (RGS) – Location.
- UniversalServiceId & description (AIS) – Appointment Type.
- PersonnelResourceId & Name (AIP) – Provider.
Immediate Reminder Workflow
Immediate reminders are sent when the specified interval has lapsed after the creation of an appointment.- Previously we would send an immediate reminder even if the appointment had started. (Ex: The appt started 1 hour after it was created but the reminder was sent at 3 hours)
- We now prevent sending immediate reminders if the appointments has already started when the interval has lapsed.
- If customer find they are missing a significant number of immediate reminders reduce the interval.
Other Highlights
- Database performance and security improvements:
- Log Viewer
- Atlas Account Migration
