In his latest article on Inside Digital Health, Jim Higgins, founder and CEO of Solutionreach, talks about what a patient experience officer is and how to know if your organization needs one.
He starts out by saying, "As value-based care initiatives encourage health systems to raise patient satisfaction and outcomes, many executives wonder whether hiring a patient experience officer or patient relations officer makes sense. The short answer is likely yes."
It's obviously more complicated than that. So, Higgins goes on to discuss how an organization can analyze their specific needs and potential ROI. "Organizations should start by asking two key questions: Are patients leaving or are they at risk of leaving?" he explains.
To learn more about how to decide if a patient experience officer is right for your facility, read the full article on Inside Digital Health.