Read the latest article on Dentaltown from Dr. Brett E. Gilbert on the importance of good patient communication and how you can provide good communication without sacrificing efficiency.
"Patients expect not only top quality dental care, but convenient and personal service in every aspect of the practice-patient relationship," says Dr. Gilbert. "This includes how they’re treated overall, how they’re spoken to, what the office looks like, and how easy it is to communicate with their dentist. Practices that score high marks in all of these categories are more likely to capitalize on repeat and referral business. The challenge, of course, is finding ways to create a patient-centered environment that are both efficient and cost-effective."
Discover how Dr. Gilbert recommends improving patient communication, patient experience, and efficiency by reading the full article on Dentaltown.
About Dr. Gilbert
Brett E. Gilbert, DDS, is a board-certified endodontist, clinical assistant professor of endodontics at the University of Illinois-Chicago College of Dentistry, and an international lecturer. He is the sole owner of King Endodontics in Niles, Illinois, where he has practiced since January 2005.