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Now on Forbes: What We Learned When We Turned Off the Phones

Posted on Sep 07, 2018 by Solutionreach

In his latest contribution to Forbes as a member of the Forbes Technology Council, Solutionreach CEO Jim Higgins shares what Solutionreach learned from turning off the phone and making changes to customer support.

According to Jim, "As a CEO, part of the job is making some of the tough decisions that can have a big impact on the business. When a company is more established, making big changes and trying to disrupt processes can be a risk, but it can also bring big rewards. And there are times when a decision is made knowing that there may be some pain, but the longer-term benefit will be worth it."

In this case there was pain and a lot was learned. He shares those lessons in the full article on Forbes.