In a new article on Medical Economics, Jim Higgins, the founder and CEO of Solutionreach, looks at why patient relationship management (PRM) technology is playing a growing role in healthcare, and what the impact has been so far.
It isn't news that patient expectations are changing and so are reimbursement models. Patient experience, satisfaction, and outcomes are growing in importance. According to Higgins, "It’s also why patient relationship management (PRM) is playing a growing role in healthcare. From patient communication to education and reviews, PRM can help automate to save time while also helping to personalize and customize to improve the patient’s experience. PRM has been around for just about 20 years. So, what has the impact been as PRM vendors look to help improve the experience in an ever-more complex healthcare system?"
In the article, he reviews new data from the State of PRM survey that shows what the impact is for those how use PRM technology. To find out more about the survey results, read the full article on Medical Economics.