A new article in Healthcare Innovation looks at the potential for AI in patient communication and engagement. The reporter primarily spoke with Kevin Pawl, senior director of patient access at Boston Children’s Hospital about their experiences with AI. He also spoke with Solutionreach's chief product officer, Nagi Pabhu, about the future of AI in patient communication.
"Artificial intelligence (AI) has gotten a great deal of hype in healthcare circles for its clinical decision support potential, but there hasn’t been as much buzz around how the technology could be applied to other areas, such as improving patient communication and access," says the article.
The article goes on to say, "This has recently become a new focus area for leaders at Boston Children’s Hospital as they believe that while patient care will see benefits from AI in the clinical setting over a long period of time, it can be also used in other aspects of an organization. For example, when implemented within patient-provider communication, AI and automation can eliminate the need for providers to ask routine questions, in turn fueling a more meaningful connection."
To learn more about the experience at Boston Children's Hospital and what is coming in AI-driven patient communication in the future, read the full article in Healthcare Innovation.