Solutionreach Announces Addition of Screen Pop for Incoming Patient Phone Calls

Posted on Aug 13, 2018 by Solutionreach

Solutionreach announced today that it will be releasing a screen pop product feature that prompts staff with patient-specific information when that patient calls the practice.

The feature is designed to assist practice staff in identifying and booking treatment opportunities with patients while increasing patient satisfaction.

Practices will improve patient satisfaction by way of a better-informed and more personalized staff-patient phone experience. Before answering an incoming phone call, staff members will be able to see who is calling and related pertinent information, including current and past due treatments, birthdays, and outstanding balances. This information will allow a personalized interaction, enhance treatment adherence and improve practice results and patient satisfaction.

The announcement comes on the heels of 2017’s Patient-Provider Relationship Study, where nearly 1/3 of patients reported that they are considering switching providers in the next two years. A primary driver for this decision is practice logistics, including communication with the staff. The new on-screen feature is intended to help practices reverse this switching trend and better retain their patients through improved communication.

An official release date for the new feature is targeted for Fall 2018. 

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