A new interactive article in Medical Economics shares some of the key findings of a 2021 survey by HIMSS and Solutionreach that gauges patients’ post-pandemic communication preferences. The poll found that patients’ preferences about how they interact with healthcare providers has continued to evolve and change permanently as a result of the pandemic.
Overall, the survey data reveals that patients want more digital communication, especially, text messaging, and that age continues to be less of a barrier to patients adopting electronic forms of communication. Some of the key takeaways from the survey results are that patients want different forms of communication; patients increasingly want more text messages; patients want to communicate more regularly with their providers; texting is preferred among all age groups; convenience was cited as the top reason patients prefer texting; and patients will consider switching providers to receive more modern communication like texting.
To learn more about the insightful data and details uncovered in the HIMSS/Solutionreach Patient Preference Survey, download the full white paper, HIMSS Survey, “Patient Communication Preferences in 2021.”
