You’ll finally be able to categorize incoming texts from patients and determine which ones need to take priority for follow-up. You’ll be able to identify potential new patients and patients who need a more immediate response. And you’ll have access to your entire conversation history with that patient, so you always have a clear context for each patient message.
For patients, communication’s never been easier. Nothing to download. No need to register. Just text and get answers. How awesome is that?!?
Think your patients would self-schedule appointments given the opportunity? They absolutely would. It’s super convenient, and they can do it from their preferred device – phone, tablet, whatever.
Here’s what you get out of the deal:
If your practice management software stores a wait list, Solutionreach can automatically build an "ASAP" group within your Solutionreach platform. When a cancellation occurs, you can automatically send an email or text message to those patients with the date and time for the now-available appointment. The notification encourages patients to call ASAP and claim the open slot in your schedule.
Patients that want to get in quickly will appreciate the opportunity to conveniently grab the last-minute opening.
- Dr. Joel Sollom, Focused Eyecare
Patient access totally exists during the check-in process too. Providing the PatientReach Tablet during the check-in process offers a couple of cool things. First, point-of-care patient education. The waiting room is a fantastic learning environment for your patients, and you can provide info to help them with care management. The tablet also allows for verification or changes to patient information. They’re waiting anyway. Make use of that time!
Solutionreach also offers patient engagement portal functionality that empowers patients to knock out a variety of different care-related responsibilities. They can schedule appointments. They can make payments. The portal is a great way to access important documents, see before-and-after photos and much more. And it can happen from any electronic device.
You’ll have the patient portal. And you’ll have the patient app. Those are both awesome ways to enable payments from your patients. But you can also have outbound messages sent directly to patients that encourage them to make a payment. With our email automation solutions, notifications are automatically delivered, saving your staff hours of time while making sure you collect your hard-earned revenue.