Your patients have changing expectations. New research shows they want more patient communication options, convenience, and personal interactions. You can provide it, and we can help.
Think your patients would self-schedule appointments given the opportunity? They absolutely would. It’s super convenient, and they can do it from their preferred device—phone, tablet, whatever.
Here’s what you get out of the deal:
Finally, you can categorize incoming texts and know which ones need your immediate attention. The iOS app gives you the flexibility to keep in touch with your patients whether you're at the office or the beach. And with its easy-to-use HIPAA consent tool, conversations can be both in-depth and compliant.
And you’ll have access to your entire conversation history with that patient—including the emojis you both send—so you always have a clear context for each patient message.
Patients don't have to download an app or register for a portal. The whole thing is just ridiculously easy.
For patients, communication’s never been easier. Nothing to download. No need to register. Just text and get answers. How awesome is that?!?
If your practice management software stores a wait list, Solutionreach can automatically build an "ASAP" group within your Solutionreach platform. When a cancellation occurs, you can automatically send an email or text message to those patients with the date and time for the now-available appointment. The notification encourages patients to call ASAP and claim the open slot in your schedule.
Patients that want to get in quickly will appreciate the opportunity to conveniently grab the last-minute opening.
- Dr. Joel Sollom, Focused Eyecare
Patient access totally exists during the check-in process too. Providing the PatientReach Tablet during the check-in process offers a couple of cool things. First, point-of-care patient education. The waiting room is a fantastic learning environment for your patients, and you can provide info to help them with care management. The tablet also allows for verification or changes to patient information. They’re waiting anyway. Make use of that time!