In a new article on Patient Safety & Quality Healthcare, Solutionreach CEO Josh Weiner looks at how events like the Johnson & Johnson COVID vaccine pause underscore the need for healthcare providers to be more nimble when it comes to patient communication.
“While the hiatus was valuable for health leaders and the public in ensuring the ongoing safety of COVID-19 vaccines, it was also a much-needed wake-up call for vaccine providers on the importance of fast and urgent patient communication,” say Weiner in the article. “ To get in front of the situation, practices needed to quickly alert patients about the pause, address health concerns from patients who had already received the J&J shot, and help patients reschedule. It was only through rapid communication that providers could proactively resolve patient concerns, calm fears, and offer guidance.”
To learn more about new ways providers can leverage modern communications like texting to keep patients informed and fully looped in about their care, read the full article in Patient Safety & Quality Healthcare.