In a new article in the Compendium of Continuing Education in Dentistry, Jim Higgins looks at the results of the State of PRM report from Solutionreach. The report sheds light on the benefits of patient relationship management (PRM) technology in several specialty areas, including dentistry.
According to the article, "In the survey, nearly 200 dentists and their staff, as well as more than 500 providers and staff in other specialties, shared their experiences with using PRM technology. Most dentists said they used some kind of PRM tool in their practice. The results show that these practices are achieving [their] goals with PRM technology."
In particular, the article highlights, "Most importantly, 84% of respondents said they are able to better communicate with patients through PRM software. Sixty-seven percent said patients are more engaged since the practice began using tools like automated messaging and real-time text messaging."
To find out more, read the full article in the Compendium of Continuing Education in Dentistry.