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Takeaways from 2021 Solutionreach/HIMSS Patient Communication Preferences Survey Featured in Medical Economics

Posted on Oct 30, 2020 by Mike Rigert
Mike Rigert

A new interactive article in Medical Economics shares some of the key findings of a 2021 survey by HIMSS and Solutionreach that gauges patients’ post-pandemic communication preferences. The poll found that patients’ preferences about how they interact with healthcare providers has continued to evolve and change permanently as a result of the pandemic.

Overall, the survey data reveals that patients want more digital communication, especially, text messaging, and that age continues to be less of a barrier to patients adopting electronic forms of communication. Some of the key takeaways from the survey results are that patients want different forms of communication; patients increasingly want more text messages; patients want to communicate more regularly with their providers; texting is preferred among all age groups; convenience was cited as the top reason patients prefer texting; and patients will consider switching providers to receive more modern communication like texting.

To learn more about the insightful data and details uncovered in the HIMSS/Solutionreach Patient Preference Survey, download the full white paper, HIMSS Survey, “Patient Communication Preferences in 2021.”

Mike Rigert

Mike Rigert

Mike Rigert is a writer and content marketing specialist with more than a decade of expertise in the B2B SaaS healthcare sector. He enjoys finding fresh and creative ways to tell the story about Solutionreach's innovative and life-changing patient relationship management platform. In his spare time, Mike enjoys diving into books, geeking out with scifi, expanding his knowledge of military history, and spending time with his wife and three kids.