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Posted on Jul 07, 2020 by Hilary Melander


    In this release, we’ve focused on improving the customer experience by…

    • Creating granular personnel permissions in SR Conversations
    • Fixing a bug in SR Pay that was causing the payment request amount to be $.01 less than the actual balance due.


    SR Conversations: Create personnel permissions

    With the addition of SR Telehealth, it has become clear that not all users need the same level of access to SR Conversations. Many providers, for example, only need the ability to access the SR Telehealth waiting room in order to “pick up” their patients and initiate a telehealth session. With this new release Solutionreach Admins may grant users access to one, multiple, or all of the following SR Conversation features:

    • SR Conversations
    • SR Telehealth
    • SR Pay
    • SR Huddle








    SR Pay: Dollar amount changes if ending in zero

    A bug was causing the payment request to be $.01 less than the balance due. This issue has been corrected.

    Release Notes
    Hilary Melander

    Hilary Melander

    One of the most empowering moments in her career came from an "ah-ha" or "lightbulb" moment when she realized that creativity is simply problem solving. This realization sparked an enthusiasm deep inside for problem solving and has been the impetus driving her career as a Sr. Product Marketing Manager. Hilary has a Masters in Business Administration from the University of Utah and a Masters degree in Sociology from Brigham Young University. She values community involvement and just completed 4 years as a squad leader on Salt Lake County Sheriff’s Office Search and Rescue team and the Friends of SLC Search and Rescue 501(c)3. She currently serves on the board of the neighborhood HOA.

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